nustar.game Privacy Policy

This Privacy Policy ("Policy") describes how nustar.game ("the Company," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you," "your," or "data subject") who access or use the nustar.game Platform, including the website at nustargame.asia and any associated mobile applications or services.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC"). It should be read together with our Terms and Conditions and Responsible Gaming Policy.

By registering an account on nustar.game or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the nustar.game Platform.

nustar.game collects the following categories of personal data from players and Platform visitors:

nustar.game does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for KYC and AML compliance. We do not collect information about your health, political opinions, religious beliefs, or sexual orientation.

nustar.game collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for details on cookies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance databases; payment transaction data from GCash, Maya, and Philippine banking partners.
• PAGCOR and Regulatory Sources: Player exclusion lists and regulatory notifications received from PAGCOR or other Philippine gaming authorities.

nustar.game uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your nustar.game player account, including authentication and account security.
• KYC and Age Verification: To verify your identity and confirm that you are at least 21 years of age, as required by PAGCOR regulations and Philippine law.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card, and to verify that payment accounts are registered in your name.
• Game Operation: To provide, operate, and improve the games and services available on the nustar.game Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion.
• AML and Fraud Prevention: To detect, investigate, and prevent money laundering, fraud, and other illegal activities, as required by the Anti-Money Laundering Act (RA 9160, as amended).
• Customer Support: To respond to your inquiries, complaints, and support requests.
• Marketing and Promotions: To send you promotional offers, bonuses, and platform updates — but only where you have provided consent or where we have a legitimate interest. You may opt out at any time.
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, PAGCOR regulations, NPC requirements, and any court orders or lawful requests from government authorities.
• Platform Improvement: To analyze usage patterns and improve the nustar.game Platform's features, performance, and user experience.

nustar.game will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a new lawful basis for processing.

Under the Philippine Data Privacy Act of 2012, nustar.game relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing is necessary to perform the contract between you and nustar.game — specifically, to operate your player account, process payments, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for nustar.game's legitimate interests in fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

nustar.game does not sell your personal data. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and Identity Verification Providers: Third-party service providers who assist us in verifying your identity and age as required by PAGCOR regulations.
• Payment Service Providers: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• AML and Fraud Screening Services: Compliance technology providers who assist nustar.game in meeting its obligations under the Anti-Money Laundering Act.
• IT and Platform Service Providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements.
• PAGCOR and Philippine Government Authorities: We are legally required to share certain player data with PAGCOR and other Philippine regulatory or law enforcement authorities upon lawful request or as mandated by regulation.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors who are bound by confidentiality obligations.

All third-party service providers who process personal data on behalf of nustar.game are required to enter into data processing agreements that obligate them to process data only on our instructions, maintain appropriate security measures, and comply with the Philippine Data Privacy Act.

nustar.game uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming tool configurations, and display preferences. These improve your experience but are not strictly required.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where players encounter difficulties, and how the Platform can be improved. Analytics data is aggregated and does not identify individual players.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies will affect the functionality of the nustar.game Platform, including your ability to log in and play.

nustar.game does not use cookies to track your activity on third-party websites unrelated to the Platform.

nustar.game retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be linked to an individual player. Where data must be retained for legal reasons beyond the standard period, we will inform you of the extended retention and its basis.

nustar.game implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the nustar.game Platform is encrypted using TLS (Transport Layer Security). Sensitive data at rest, including financial information and KYC documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to nustar.game employees and contractors who have a legitimate need to access it for their job functions. All access is logged and audited.
• Two-Factor Authentication: nustar.game supports and encourages the use of two-factor authentication (2FA) via your registered Philippine mobile number to protect your account from unauthorized access.
• Regular Security Audits: The Platform undergoes regular penetration testing and security audits by independent cybersecurity professionals to identify and remediate vulnerabilities.
• Incident Response: nustar.game maintains a documented data breach response plan. In the event of a breach, we will notify the National Privacy Commission within 72 hours and affected players without undue delay, as required by the DPA.
• Staff Training: All nustar.game employees who handle personal data receive regular training on data protection obligations and security best practices.

nustar.game is strictly an adult gaming platform. In accordance with Philippine gambling regulations enforced by PAGCOR, the Platform is available only to individuals who are at least 21 years of age. We do not knowingly collect personal data from persons under 21 years of age.

If nustar.game discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately:

• Suspend and permanently close the underage player's account.
• Securely delete all personal data associated with the underage account, except where retention is required by law.
• Return any deposited funds to the original payment source, after deducting any applicable processing fees.
• Report the incident to PAGCOR as required by our regulatory obligations.

If you are a parent or guardian and believe that a person under 21 in your care has registered on nustar.game, please contact our Data Protection Officer immediately using the contact details in Section 14.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nustar.game:

• Right to be Informed: You have the right to know what personal data nustar.game collects about you, how it is used, and with whom it is shared — which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data nustar.game holds about you. We will respond to access requests within 15 business days.
• Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly through your nustar.game account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR regulations and the Anti-Money Laundering Act.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue processing.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to Complain: If you believe nustar.game has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all data subject requests within 15 business days of receipt. We may need to verify your identity before processing your request.

nustar.game primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where we use internationally based cloud infrastructure or technology service providers.

Where such cross-border transfers occur, nustar.game ensures that appropriate safeguards are in place to protect your personal data, in accordance with Section 21 of the Data Privacy Act and the NPC's guidelines on cross-border data transfers. These safeguards may include:

• Contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law.
• Transfers only to countries or organizations that the NPC has determined provide an adequate level of data protection.
• Your explicit consent to the transfer, where required.

nustar.game will not transfer your personal data to jurisdictions that do not provide adequate data protection safeguards without first obtaining your consent or establishing another lawful basis for the transfer.

nustar.game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulations, or NPC guidance. When material changes are made, we will notify registered players via SMS or email at least seven (7) days before the changes take effect.

The updated Policy will always be available on this page, with the effective date revised accordingly. We encourage you to review this Policy periodically to stay informed about how nustar.game protects your personal data.

Your continued use of the nustar.game Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. If you do not agree to the amended Policy, you must stop using the Platform and may request account closure by contacting our support team.

nustar.game has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact our DPO:

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through their official government channels.

For account-related support, including responsible gaming tools and self-exclusion requests, our 24/7 live chat support is available directly through the nustar.game Platform.